Telecom Technical Support Executive Recruiting

About the job

RSBPO is hiring for Telecom – Technical Support Executive

The Role

You Will Be Responsible For

• First line of respond to customers calls
• Respond to technical issues regarding to VoIP, High Speed internet and IPTV systems via phone, Email, online chat
• Escalate technical issues to managers or other departments as needed
• Develop strong understanding of company products and procedures

Ideal Profile

Qualifications

• Energetic with excellent communication skills and positive attitude
• Strong verbal, written and listening in English
• Strong analytical and problem-solving abilities
• Availability to work a scheduled shift, weekday and weekend
• Technical Support work experience would be an asset
• You possess CCNA/CCNP (Cisco Certified Network), CCIE (Cisco Certified Internetwork Expert), CCENT (Citrix Certified Entry Networking Technician) and CCDA/CCDP (Cisco Certified Design) certifications.
• You are a strong team player who can manage multiple stakeholders
• You possess strong analytical skills and are comfortable dealing with numerical data
• You pay strong attention to detail and deliver work that is of a high standard

What’s on Offer?

• Work within a company with a solid track record of success
• Work alongside & learn from best in class talent
• Excellent career development opportunities