Thursday , March 23 2023

Floor Manager Work

METRO Pakistan (Pvt) Limited

About the job

  • Implement shop merchandising, layout and customer traffic flow so as to maximise sales, customer satisfaction, appearance, image and ergonomics for customers
  • Execution of sales promotional activities for awareness, faster off-takes for building brand image vis-à-vis new and existing products
  • Evaluating and analyzing the effectiveness of promotional activities planned
  • Manage selling and customer service activities and staff competence in these areas, so as to optimise and sustain sales performance, profitability and customer satisfaction
  • Manage health and safety, security, and emergency systems, capabilities and staff and customer awareness, according to company policy and relevant law
  • Development of staff skills and capability through on-going training, as provided by the company
  • Manage and motivate staff, recruit staff, train and develop staff, according to company policies and employment laws, and ensure relevant HR procedures are followed (appraisals, discipline, grievance, etc).
  • Coordinating with other functional teams to improve efficiency and market share
  • Maintaining staff & product hygiene at all levels according to company policy
  • Customer Visits
  • Maintaining floor discipline
  • Stock availability
  • Shrinkage control
  • Control over old stock and negative & zero stocks
  • Proper execution of partial inventory as per schedule
  • Scheduling and development of staff
  • Addressing customer complaints to understand customers’ needs and expectations, and to propose solutions.
  • Keep a contact with customers on regular bases to understand their needs and expectations, and to know best customers personally.
  • Analyse the best customers to know them, know their buying behaviours, understand their needs and propose solutions.
  • Monitoring action plan definition to check customer activity and set-up actions (campaign management), customer activity per product family, and customer activity regarding turnover performance.
  • Visit customers to understand their business and activities.
  • Check Competitor’s promotion to know their tools and techniques and device strategy to encounter their promotions.
  • Analyze Price comparison with main competitor/s.

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