METRO Pakistan (Pvt) Limited
About the job
- Implement shop merchandising, layout and customer traffic flow so as to maximise sales, customer satisfaction, appearance, image and ergonomics for customers
- Execution of sales promotional activities for awareness, faster off-takes for building brand image vis-à-vis new and existing products
- Evaluating and analyzing the effectiveness of promotional activities planned
- Manage selling and customer service activities and staff competence in these areas, so as to optimise and sustain sales performance, profitability and customer satisfaction
- Manage health and safety, security, and emergency systems, capabilities and staff and customer awareness, according to company policy and relevant law
- Development of staff skills and capability through on-going training, as provided by the company
- Manage and motivate staff, recruit staff, train and develop staff, according to company policies and employment laws, and ensure relevant HR procedures are followed (appraisals, discipline, grievance, etc).
- Coordinating with other functional teams to improve efficiency and market share
- Maintaining staff & product hygiene at all levels according to company policy
- Customer Visits
- Maintaining floor discipline
- Stock availability
- Shrinkage control
- Control over old stock and negative & zero stocks
- Proper execution of partial inventory as per schedule
- Scheduling and development of staff
- Addressing customer complaints to understand customers’ needs and expectations, and to propose solutions.
- Keep a contact with customers on regular bases to understand their needs and expectations, and to know best customers personally.
- Analyse the best customers to know them, know their buying behaviours, understand their needs and propose solutions.
- Monitoring action plan definition to check customer activity and set-up actions (campaign management), customer activity per product family, and customer activity regarding turnover performance.
- Visit customers to understand their business and activities.
- Check Competitor’s promotion to know their tools and techniques and device strategy to encounter their promotions.
- Analyze Price comparison with main competitor/s.
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