Floor Manager Work

About the job

• Implement shop merchandising, layout and customer traffic flow so as to maximise sales, customer satisfaction, appearance, image and ergonomics for customers
• Execution of sales promotional activities for awareness, faster off-takes for building brand image vis-à-vis new and existing products
• Evaluating and analyzing the effectiveness of promotional activities planned
• Manage selling and customer service activities and staff competence in these areas, so as to optimise and sustain sales performance, profitability and customer satisfaction
• Manage health and safety, security, and emergency systems, capabilities and staff and customer awareness, according to company policy and relevant law
• Development of staff skills and capability through on-going training, as provided by the company
• Manage and motivate staff, recruit staff, train and develop staff, according to company policies and employment laws, and ensure relevant HR procedures are followed (appraisals, discipline, grievance, etc).
• Coordinating with other functional teams to improve efficiency and market share
• Maintaining staff & product hygiene at all levels according to company policy
• Customer Visits
• Maintaining floor discipline
• Stock availability
• Shrinkage control
• Control over old stock and negative & zero stocks
• Proper execution of partial inventory as per schedule
• Scheduling and development of staff
• Addressing customer complaints to understand customers’ needs and expectations, and to propose solutions.
• Keep a contact with customers on regular bases to understand their needs and expectations, and to know best customers personally.
• Analyse the best customers to know them, know their buying behaviours, understand their needs and propose solutions.
• Monitoring action plan definition to check customer activity and set-up actions (campaign management), customer activity per product family, and customer activity regarding turnover performance.
• Visit customers to understand their business and activities.
• Check Competitor’s promotion to know their tools and techniques and device strategy to encounter their promotions.
• Analyze Price comparison with main competitor/s.