Technical Writer Apply Online

About the job

Key Responsibilities

• Serve as a product evangelist by gaining, developing, and sharing technical product knowledge
• Maintain and manage updates to a comprehensive library of technical literature
• Work across teams to improve user experience on payment platforms and apps
• Work with SMEs and coordinate across teams to develop technical user- and client-facing content
• Write release notes, product manuals, user guides, help text, screen descriptions, and FAQs
• Create and edit documents ensuring aesthetical appeal, layout, correct terminology, and style
• Analyze business requirements and document client use cases as needed
• Provide product documentation, training, and technical expertise to Product, Sales and Marketing

Education: BS, MS, MBA or Equivalent

Experience: 3 years demonstrable technical writing experience

Required Skills

• Expertise in technical communication and documentation tools and practices
• Ability to work as an individual contributor as well as an editor of technical literature
• Ability to navigate the organization and engage with teams to obtain technical information
• Impeccable technical writing and presentation skills with strong attention to detail
• Initiative and can-do attitude, with a positive and problem-solving mindset
• Flexibility to work with globally distributed teams across different time zones
• Ability to communicate effectively, both verbally and in writing, across all levels
• Ability to analyze business and technical processes and drive improvements
• Ability to multitask, manage deadlines, and deliver in a fast-paced agile environment
• Excellent organization, prioritization, and project management skills

Specific Tools

Knowledge/usage of Microsoft Office (Word, Excel, and PowerPoint). Adobe Technical Communication Suite.