Technical Documentation Specialist Job Openings

About the job

Summary

The technical writing specialist is responsible for producing high-quality technical documentation suitable to its intended audience. This includes working with customer and internal teams to obtain an in-depth understanding of the Elixir solutions and services projects for the required documentation

Technical writing specialist also helps build technical documentation standards and guidelines for Elixir’s professional services (PS) engagements. Proofread and review the documentation of PS teams, provide coaching and help in the development of technical documents.

Essential Functions

Under the general supervision of the Solutions Architect Team Lead, the essential functions include:

• Work with customer and internal teams to obtain an in-depth understanding of the Elixir solutions and services projects for the required documentation.
• Translate complex technical information into simple, polished, and engaging documents for the target audience.
• Develop comprehensive documentation for Elixir solutions as per organizational standards.
• Work independently and meet delivery deadlines.
• Develop and maintain the information architecture, database of appropriate reference materials, including user guides, release notes, and other documents.
• Build, maintain, and improve technical documentation standards and guidelines for Professional Services.
• Review the technical documentation of PS and solutions architect teams of the technical documentation for the professional services and solutions architect teams.
• Review the documentation of PS teams for compliance with defined standards, provide coaching and help in the development of technical documents.

· Embrace and sustain a work environment that supports Elixir’s core values: Community, Learning Culture, Integrity, and Pioneering

Competencies

· Excellent technical writing skills in English

· Organizational and time-management skills

· Detail oriented

· Analytical skills

· Quick learner and adaptable

· Interpersonal and consultative skills

· Team player

· Work under pressure

Required education and experience

• Minimum Bachelor’s degree in relevant technical field.
• 5+ years’ industry experience as an effective technical writer of software and services projects documentation
• Excellent written and verbal communication skills, with a keen eye for detail
• Proven ability to quickly learn and understand complex topics
• Experience writing documentation and procedural materials for multiple audiences

Preferred education and experience

• Proven ability to handle multiple projects simultaneously
• Firm understanding of the systems development life cycle (SDLC)
• Previous software development experience
• Experience of multiple content writing tools
• Relevant certifications for technical writing