Solution Analyst Jobs

About the job

Summary

The Solution Analyst is a dynamic position that collaborates with teams to develop and deliver high-quality solutions to Elixir’s customers. This position uses exceptional consultation, communication, analytical, and technology skills to understand customers’ business requirements. The Solution Analyst seeks to exceed expectations when delivering projects on time. In this position, the Solution Analyst will have the opportunity to collaborate and build positive working relationships with other top talents across Elixir, including Pre-Sales, Customer Success, Technical Support, and Engineering.

Essential Functions

Under the direction of the Professional Services Team Lead, the essential functions include:

• Analyze customers’ business requirements and understand project objectives
• Write detailed project specifications in line with the scope of work
• Develop solutions in Elixir products and services including solution implementation, testing, and deployment to meet customers’ business needs
• Communicate specifications to the Engineering team for the development of product enhancement or custom application, if required
• Validate product enhancement or custom applications fully integrate with the overall solution
• Collaborate with the Pre-sales and Sales teams to develop POC (proof of concept) and solution demos
• Assist the Technical Support team to resolve issues reported by Elixir’s customers
• Attain expertise in at least one Elixir product
• Interact directly with external customers as instructed by the leadership
• Embrace and sustain a work environment that supports Elixir’s core values: Community, Learning Culture, Integrity, and Pioneering

Competencies

• Requirements engineering
• Analytical thinking and problem solving
• Excellent written and oral English communication skills
• Attention to detail
• Organizational skills
• Interpersonal and consultative skills