Associate Analyst Hiring Near Me

About the job

• Leverage and analyze existing VOC processes and identify insights related to opportunities and gaps within the customer experience.
• Should be able to independently clean & analyze data coming from internal and external sources.
• Analyze and report data from social listening (BrandWatch, social media), all centre, website, marketplace, Google Analytics, and present insights onto how our consumers and markets behave.
• Establish and manage insights dashboards to visualize large set of data through analytics tools and 3P partner that facilitate a deep understanding of consumer behaviours.
• Should be able to review research reports and fetch actionable insights and present it to the top management with visualization and storytelling.
• Work closely with market research agencies for conducting best in class research while managing research projects, contributing to the data analysis, and reporting.
• Support the research lead in development of insights and recommended strategy for retail channels, brand and communication, product development roadmap and customer care strategy in light of customer voice.
• Collaborate with and provide inputs to Customer Care leadership team to identify opportunities to improve customer experiences.

Education:

• BBA/ MBA (Marketing)
• M.A Social Sciences

Experience:

• 2 years of experience in data analytics and market research. Preferably from quantitative side of research
• Experience and familiarity with UX/ UI research
• Demonstrated passion for Customer Experience

Skills:

• Critical thinker with problem solving attitude
• Ability to think creatively and innovatively
• High analytical skills to forecast and identify trends and challenges through working with extensive data
• Familiarity with digital research methodologies
• Be a good listener, able to respond to results and consumer research
• Well organized and attentive to detail.
• Great communication skills and collaborative attitude.
• Familiarity with quantitative data dashboards (Power BI)
• Have good presentation skills
• Consumer Empathy