Open Application Advertisement

About the job

By sending your application, you understand that your data will be stored in our recruitment database. Your data will be held and used by 5CA primarily for the purposes of considering your application and your suitability for employment with us and will generally be kept for one year, unless we need to keep your data longer.

As a customer support agent with 5CA, you will be given the chance to work closely alongside us with extremely exciting companies. It is important to us that our people are the ones who understand our clients’ end-users: that gamers support gamers, that audio-geeks support audio-geeks, and techies support techies.

Whichever position you are applying for, you will be working on behalf of one of our clients to provide customer support for their products. After receiving top-notch training from our team, you’ll be ready to provide the kind of customer support that you’ve always wanted to receive from companies yourself.

If you are unsure about which position best fits your skillset, or if your skillset fits multiple jobs on our Careers page, you can apply via this Open Application and a recruiter will contact you!

Job requirements:

• You speak English at a near-native level.
• Speaking an additional language, besides English, at a near-native level is a huge plus!
• You are available to work full-time (or part-time, minimum 28 hours per week) and in a fixed schedule.
• You are a fast learner, you take initiative, and you are awesome at troubleshooting.
• (Remote positions only) You have a dedicated, quiet work space, located within your own home.
• Experience in a Customer Service environment or an international business setting is a plus!

Minimum PC Requirements (Remote positions only):

• An internet speed minimum of 1 Mb/s download and 0.5 Mb/s upload internationally.
• A minimum of 6 GB RAM memory, with a 64-bit windows version or MacOS.
• An i5 processor (2,8 Ghz or faster), or better/ similar, max. 3 years old.
• A screen with at least 1080p Full HD display. External monitors are acceptable.
• A smartphone capable of running one of the following:
• Android 4.4 or later
• iOS 10.0 or later

We offer:

• A position at a fast-growing company with ambitious A-level clients.
• A casual, international environment where you’ll work with people from over 40 different nationalities.
• Flexibility; working remotely means being able to work from anywhere in the world.
• No time wasted commuting between home and work.
• Top-notch tools, training, and colleagues.

About 5CA

We are a remote-first CX company working with passionate agents worldwide. Founded in 1998, we represent some of the biggest names in gaming and tech and level up their customer and player experience.

Our community is full of digital natives and gamers that troubleshoot with care for the brands they love, from home, in their languages. We work with people from all cultures and backgrounds and champion diversity and inclusion in all we do.

As part of this recruitment process, 5CA may conduct a screening activity on your publicly available social media accounts registered on Twitter, Linked-In, Facebook and/or Instagram. For further details, please refer to our privacy policy.

You have the right to withdraw your consent and request deletion of your personal data at any time. In that case, all processing operations that were based on your consent and took place before the withdrawal of consent remain valid.

As part of this recruitment process, 5CA may conduct a screening activity on your publicly available social media accounts registered on Twitter, Linked-In, Facebook and/or Instagram. For further details, please refer to our privacy policy.